Policy reform and structural change have tended to dominate discussions about the future of rail, to the detriment of culture. But despite often being left out of the equation, rail reform cannot succeed without putting culture front and centre.
This article from Intuitive CEO Nina Lockwood explores how behaviours, values and leadership styles shape decision-making at every level of the rail industry. Focusing on people rather than processes alone, it makes a compelling case for putting culture at the heart of any serious plan for rail reform.
Read the full article online here.