What a time to be at the helm of transport! The sector is hurtling toward net zero, making notable progress in ED&I and campaigning for increased public transport use with enhanced service to boot.
As a result, specific leadership roles are on the rise. Especially roles that drive sustainability, interact with customers and enrich workplace culture.
Here we detail the growing c-suite positions you should account for in your recruitment strategies or may want to pursue as a leadership candidate.
- Sustainability Senior Leadership Roles in Transport
- Customer Experience Senior Leadership Roles in Transport
- Culture Senior Leadership Roles in Transport
Sustainability Senior Leadership Roles in Transport
Transport has a pivotal role to play not just in decarbonising Great Britain but engineering a network that supports sustainable economic growth.
We see this in programmes like route modernisation, net-zero targets and investment in initiatives that encourage travel by rail and bus. Sustainability will – and potentially one day soon – underpin almost every decision made in the Transport sector. Therefore, its leadership scope is broad, likely covering all areas of innovation, such as digital transformation, engineering and environmental protection.
Sustainability leadership roles on the rise are:
- Chief Sustainability Officer
- Chief Innovation Officer
- Director of Change
- Chief Transformation Officer
Customer Experience Senior Leadership Roles in Transport
Public transport, especially rail, started life as an operational and technological marvel. And the sector’s future continues much in the same vein, with technological innovations considered vital to customer experience.
Today, we also know that well-utilised public transport networks have enormous economic and environmental benefits. This all distils down to one thing: making public transport the no-brainer option. Transport organisations need exceptional customer experience professionals – passionate advocates and skilled communicators- to drive advancements that benefit the passenger and encourage usage.
Customer experience leadership roles set to thrive are:
- Chief Experience Officer
- Customer Success Officer
- Customer Experience Director
Culture Senior Leadership Roles in Transport
In transport, there is a huge opportunity to build a diverse workforce that reflects the community it serves.
And right now, we’re experiencing a positive cultural shift whereby diverse experiences, perspectives and ideas are heard and celebrated to the benefit of innovation, effectiveness and, of course – societal equity. So, although there’s work to be done, ED&I progress is firmly in motion, and its important values are reflected in boardrooms.
Culture leadership roles on an upward trajectory are:
- Chief People Officer
- Chief Human Resources Officer
- Director of Culture
- Head of Workplace and Employee Experience/Engagement
Are You a Transport Change-Maker?
At Intuitive, we firmly and wholeheartedly believe in championing diversity. We are steadfast in our commitment to supporting and advocating for ED&I and do all we can to be good allies in recruitment and everywhere else. As such, we are incredibly excited about what the growth of people and community-focused leadership means for representation in transport.
Are you an experienced, ambitious, people-focused leadership professional keen to be part of transport’s next history-making era? We’d be thrilled to hear from you. Please send us a message here.
Or are you looking for a c-suite sustainability, customer experience or culture leader? We’d love to introduce you to Intuitive’s diverse senior talent pool. Please speak to us here for more information.
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