Role Profile
As our business continues to grow, we are looking to appoint a Head of Client Relationships who will play a pivotal role in strengthening existing partnerships, developing new client relationships and representing Intuitive across the transport sector.
Purpose of the Role
The Head of Client Relationships will be responsible for developing and nurturing senior-level relationships across the UK transport sector.
This is not a traditional ‘sales’ role.
Instead, the successful individual will become a trusted ambassador for Intuitive, building meaningful relationships with senior leaders, understanding their organisations and identifying opportunities where we can genuinely add value.
Working alongside the Founder and the wider team, they will help position Intuitive as the executive search partner of choice across rail, bus and, over time, aviation.
Key Responsibilities
Build Strategic Relationships
- Develop relationships with senior decision-makers across the UK transport sector.
- Build meaningful connections with CEOs, Managing Directors, HR Directors, Executive Directors and senior leadership teams.
- Create and maintain a proactive programme of relationship-building activity.
- Position Intuitive as a trusted adviser rather than simply a recruitment provider.
Develop Existing Client Relationships
- Build long-term relationships with existing clients.
- Increase engagement across current accounts.
- Understand clients’ strategic priorities and future leadership requirements.
- Identify opportunities to introduce additional executive search support.
- Ensure every client experiences the collaborative, high-quality approach that defines Intuitive.
Generate New Business Opportunities
- Identify organisations where Intuitive can add value.
- Secure introductory meetings with prospective clients.
- Build relationships long before recruitment requirements arise.
- Create qualified opportunities for executive search assignments.
- Support the continued growth of the business across rail, bus and aviation.
Market Intelligence
Act as the team’s eyes and ears within the transport industry.
Gather and share intelligence relating to:
- leadership changes
- organisational restructures
- business growth
- franchising developments
- government reform
- succession planning
- talent challenges
- future recruitment activity
- emerging opportunities
Provide regular insight to support business planning and client engagement.
Brand Ambassador
Represent Intuitive professionally across the industry by attending:
- conferences
- networking events
- client meetings
- industry dinners
- awards ceremonies
- exhibitions
- webinars
Build the profile of both the business and its people through expertise, credibility and authentic relationship building.
Strategic Account Planning
Develop relationship plans for key client organisations.
Build an understanding of:
- organisational structures
- leadership teams
- strategic priorities
- succession risks
- business challenges
- future hiring plans
Ensure relationships continue to deepen over time.
Internal Collaboration
Work closely with colleagues across the business to ensure a seamless client experience.
Contribute to:
- client strategy discussions
- marketing campaigns
- thought leadership
- podcasts
- events
- networking activity
Share intelligence, opportunities and insights with the wider team to support continued business growth.
About You
We’re looking for someone who genuinely enjoys building relationships.
Someone who is naturally curious, commercially aware and comfortable engaging with senior executives.
Previous executive search or recruitment experience is not essential.
We’re far more interested in finding someone who understands the transport industry, enjoys building trusted relationships and is naturally curious about people and organisations.
If you’ve developed senior client relationships within transport, infrastructure or another professional services environment, we’d love to hear from you.
You will be confident representing Intuitive externally and will take pride in becoming a recognised and respected figure within the transport sector.
Knowledge & Experience
Ideally, you will have:
- Experience developing senior-level client relationships.
- A strong understanding of the UK transport sector (rail, bus or aviation would be advantageous).
- Experience working with executive-level stakeholders.
- Excellent communication and networking skills.
- Commercial awareness and business curiosity.
- A consultative approach to developing new opportunities.
Personal Qualities
We are looking for someone who is:
- Highly professional.
- Naturally curious.
- Personable and approachable.
- An exceptional listener.
- Commercially minded.
- Well organised.
- Self-motivated.
- Collaborative.
- Credible with senior leaders.
- Calm, confident and authentic.
- Driven by relationships rather than transactions.
Success Measures
Success in this role will be measured through the quality and depth of relationships developed, rather than activity alone.
Measures of success include:
- Growth in strategic client relationships.
- New organisations engaged.
- Qualified executive search opportunities created.
- Increased repeat business.
- Client referrals.
- Strong client satisfaction.
- Market intelligence gathered and shared.
- Positive representation of the Intuitive brand across the transport sector.
Why This Role Matters
As Intuitive continues to grow across rail, bus and aviation, developing trusted relationships has never been more important.
The Head of Client Relationships will help ensure that our conversations with clients begin long before a vacancy exists, enabling us to understand their ambitions, challenges and future leadership needs.
This role will help strengthen our position as one of the UK’s most trusted executive search partners within the transport sector and support the next stage of the company’s growth.
Ultimately, this person will become the trusted face of Intuitive – opening doors, building lasting partnerships and ensuring our reputation continues to grow through relationships, insight and professionalism.
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